What Is Branded Communication And How Can It Help Your Solar Leads Call Centers?

Today’s Solar Leads Call Centers face many problems, from customers who don’t want to be bothered to employees who aren’t doing as good a job as they once were and who are leaving in droves. That is why modern contact centers are looking for technological innovations like branded communication to address and overcome these obstacles. 

You can personalize your calls with the company’s logo, name, department, and reason for calling, all of which can see in real-time on the screen and in the call log by your solar leads.

Benefits of Using Branded Communication

Increased Customer Engagement

Inbound call centers that make outbound calls for solar sales or lead qualification face obstacles such as telecom carriers blocking or marking calls as potential spam and consumers’ call avoidance behavior when an unknown number appears.

Your solar leads will feel more at ease picking up the phone again if you use branded communication technology to increase the level of transparency in the voice channel. Customers are more likely to interact with businesses throughout the buyer/customer journey if they know the reason for the call.

Better Agent Experience

It is difficult for contact centers to attract and keep employees. During the Great Resignation, those problems became even more severe.

Again, this is an area where branded communication could positively affect agent morale and improve their sense of fulfillment in their work. Remember that consumers are likely to be cautious when answering a call from an unknown number. That creates a great deal of unnecessary resistance in communications. Consumers are more likely to answer the phone and cooperate with customer service representatives when they clarify a sense of familiarity with the caller and the reason for the call through branded communication.

The technology can also help agents learn when and how to contact customers most effectively, reducing the time it takes to get through to someone and thus improving the agent experience. Agents are more satisfied with their work when they have access to technology that helps them achieve greater effectiveness and productivity.

Improved Productivity And Conversions

There is a lot of pressure on contact centers to improve their internal productivity and cut operation costs. Utilizing branded communication technology, your solar lead contact centers can boost their performance indicators. Agent’s output increases when they are not slowed down by making a lot of identical calls.

First Onion: Successful Mobile Communication Experience For Your Solar Lead Contact Center

What is First Onion?

When it comes to whitelisting and brand identity, no one does it better than First Orion.

They checked clients’ credentials to secure their legit phone numbers and won’t get flagged as spam or scam. 

What Does It Do?

Option 1 – Inform

Shows a Personalized 32-Character Message. Whether you’re using an iPhone, Android, or a wearable, your business’s name or message will appear during calls and in call logs. INFORM branded calls can be implemented easily across teams, use cases, and users with the help of programmatic scheduling.

Option 2 – Engage

Every time you call a solar lead, you should leave a unique, brand-focused message on their mobile device. Colorful graphical content, like a logo, a custom background, and individualized text, can help customers recognize who you are before you even ask them a question. 

Easy ENGAGE branded call sharing across the teams, used cases, and users are made possible with programmatic scheduling. Get Your Qualified Solar Leads From The Leads Warehouse

At The Leads Warehouse, we provide only the highest quality solar leads to our most committed clients. But that’s not even the first step. You can trust that we will help you maximize the value of your investment in solar leads. We’ll help you increase your marketing ROI by refining your sales process.

You can affect global change. Help us put you in touch with people who want to make long-term financial commitments to a solar-powered better tomorrow.